Facewash Base

Cancellations

To cancel or modify your order, send us an email to care@makroo.com.au with your order details and we'll cancel or modify it promptly.
In case of cancellation, we will initiate refund of your payment within 24 hrs and It will be credited to your account by payment service providers used at the time of placing an order.

Please note that we do not accept cancellations or modification of order, once the orders have been dispatched from our fulfillment centers.

Please Note: We do not guarantee for delivery timings in any way as we use third party logistic services. Once we handover the package to carrier, we don't have much control over it.  However, we try our best to delivery it on time and our logistics team takes it further with respective carrier to get it delivered as soon as possible. 

Please refer to our Frequently Asked Questions (FAQs) for further information. You can also Contact Us or email us at and we'll be glad to assist you with your order.

Returns

It is Makroo intention to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered except In case of any problem or quality issue with the product, we replace the product. All you need to do is give us a call within 30 days of delivery or drop us an email at care@makroo.com.au with received product photos and order Id.

Once confirmed with our team, please send us the product back at the below-mentioned address:

Makroo, Patelx Pty Ltd, 72 Berkeley Street, Huntingdale, VIC, 3166, Australia.

Shipping Damage

If your parcel arrives damaged, mention the damage remarks while signing for the parcel as well as you need to register the complaint within 24 hours of receiving the parcel and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy (if possible). We would provide you with free return.

Our team will evaluate the complaint and provide resolution on the same case-to-case basis. No requests will be considered, Without proper evidence. 

Please refer to our Frequently Asked Questions (FAQs) for further information. You can also Contact Us or email us at and we'll be glad to assist you with your order.